Please read before ordering with us
We offer free UK Shipping on all orders over £100
All our orders are sent out in discreet brown cardboard packaging, we do not mention our company name.
Please be aware before ordering that we do not hold stock so all orders must be placed online. Once your order has been made, we will then contact our suppliers to place your order.
If the item is in stock:
Our suppliers will let us know whether the item is in stock or not, if it is it can take 1 -2 days to arrive with us, as soon as we receive your item we will QC it to ensure it is the right colour, style and so on. We will then aim to post it out to you the same day using royal mail 1st class signed for service, this can take 1 - 3 working days.
When the item is temporarily out of stock:
If the item is temporarily out of stock, we will inform you via email as soon as we can (Within 24hours). We will also let you know that your item has been put on backorder and the length of time it will take to arrive.
Most collections including (Amore, Noriko, Hi Fashion) usually take 7 – 10 days to arrive with us.
Ellen Willie Stimulate – Can take 2 - 4 weeks to arrive.
Human hair (Gem, Supplex, Hair Enhancers) Approximately 8-10 weeks
Raquel Welch - Can take up to 14days as they are ordered in from overseas.
If you do not want to wait for an item that is on backorder we will try our best to offer you an alternative colour or style that may be in stock.
If you wish not to wait and cancel your order, we are happy to cancel your order for you and process you a refund.
However we will keep close contact with our suppliers to get any updates (E.g if there are any delays), and as soon as your item has arrived with us we will post it out and let you know.
HairMax & Capillus
Please be aware that sometimes are hairmax & Capillus devices can be delayed do to stock. We will always let you know how long and be sure to post the item asap.